FAQ’s

We recommend arriving soon to avoid queues at the entrances.

• Doors open: 19:00pm
• Show start: 20:30pm
• End show: 02.00am (aprox.)

If you can’t find your tickets you can search for them in your email by searching for ‘Enterticket’ and checking your Spam folder. If you still can’t find it, request a resend from the following button:

If you have any problems with the resending of your ticket, please write to [email protected] so that they can review your case.

You can bring your ticket in digital format on the day of the event, it is not necessary to print it.

If you come in a group, we recommend that everyone brings their own ticket to speed up the process of access to the venue.

We recommend you always buy through our official channels (Enterticket). If tickets have not been purchased through our official channels, the organisation cannot be held responsible for any problems that may arise during access.

Avoid queues and come and pick up your wristband earlier! You can pick up your wristband at Añaza Carrefour Mall, ground floor (next to the fountain).

You will be able to do so on:

• November 6th and November 7th, from 12:00pm to 21:00pm (or until stocks last)
• November 8th, from 10:00am to 15:00pm (or until stocks last)

If you pick up your wristband, upon arrival at the event, you will enter through an exclusive fast lane (you must do so with your wristband on and fastened).

If you are unable to attend in advance, we will give you the wristband at the entrance to the venue on the day of the event.

If you have purchased a Promo Recarga, you will be able to link it to your wristband by showing the recharge QR. There will also be recharge points set up at the collection point, where you can only pay by card.

You can collect your friends’ wristbands by showing their tickets. Once you have collected your wristband, your ticket will be linked to it, and you must wear it to enter the festival site on the day of the festival.

If you have any problems with your wristband after collection, please contact us at [email protected].

You can top up your wristband online in advance and get free credit ‘PROMO RECARGA’.

This is a limited promotion while stocks last and will not be available at the venue on the day of the event, only online in advance. Buy now your Promo Recarga here:

If you have purchased a Promo Recarga online, you will have to show the recharge QR when you pick up your wristband to link it.

Find out how to get to the venue here:

No re-entry is allowed; if you decide to leave the site, you will not be able to re-enter.

If you have to leave for medical reasons (e.g. to administer medication that you cannot take with you), you will need to contact a member of the organisation.

If you have a General Admission ticket, look for the GENERAL ACCESS.

If you have a FRONT STAGE ticket, don’t queue, go straight to the FRONT STAGE ACCESS.

If you have a STANDING VIP ticket, do not queue, go straight to the STANDING VIP ACCESS.

If you have a PRM ticket, please go to the PRM access on arrival. Please refer to the venue map to locate the access, PRM platforms at each stage, bars and accessible toilets.

If you need help at any time, please contact our staff, they will provide you with all the information you need.

It is not permitted to bring in alcoholic beverages, cans or bottles with stoppers.

In order to be able to accredit to the Health Department the traceability of all food and drink consumed within the enclosure, as well as the safety of all those attending, in those Autonomous Communities where the current regulations allow it, a limited number of food items per person may be brought in, such as a sandwich or similar product, a piece of fruit and/or a 50cl bottle of water in a plastic container without a cap, provided that it does not pose a health risk.

There will be different stalls on the site where a wide variety of drinks and food will be available for purchase.

Water taps will be available for customers on the site.

The safety of everyone is very important to us. At the entrance there will be a security check for everyone’s safety. We ask for your full cooperation.

We do not allow certain items at the event (by way of example and not limited to):

• Fireworks, flares or any kind of explosives.
• Animals
• Roller skates, scooters, skateboards or any other similar items
• Weapons of any kind or with any object that can be so used
• Alcoholic beverages
• Glass jars, cans
• Perfumes, deodorants, sprays or any type of aerosol, etc.
• Laser pointers
• Blunt objects (large backpacks, motorbike helmets, etc.)
• Audio or image recording equipment (ipads, tablets, computers, professional cameras, drones, etc.).
• Rigid umbrellas or parasols
• Selfie sticks
• Illicit substances
• Any type of item (flags, banners, clothing,…) that is considered inappropriate or offensive.
• Any element that produces noise. megaphones, sirens, horns, etc…
• Tents, chairs, tables, fridges, etc….
• Any object that the organisation considers inappropriate for the safety of the event.

Prices will be indicated at the different points of sale and recharge of the festival.

Yes, there will be as varied options as possible in the food trucks and festival bars.

The cashless wristband will be your method of payment during the festival. It will be valid to pay at the points of sale of drinks, food and merchandising. This wristband will be given to you when you enter the venue and you will be able to recharge it with cash or credit card at the points provided for this purpose.

We recommend you to charge your wristband online in advance to avoid queues. You can top up your wristband online in advance with the ‘PROMO RECARGA’. Find out more here:

No. We give you the wristband on presentation of your ticket, it is your ticket to the Festival. In order to be able to consume you must recharge this bracelet at the recharge points inside the festival.

Once the festival has started you can charge online without queuing and whenever you want here:

You will also be able to charge at the charging points that you will find in the venue or by scanning the QR code that you will find on the drink bars.

You can check the balance available on your wristband at:

Yes, but it will have to be the person with the charged wristband who goes to the bar.

The refund of the remaining balance of the wristband (except the promotional balance) can be requested through the festival’s official website from the Wednesday following the event. Remember to keep your wristband as you will need to enter the code that appears on it to request a refund. You will have 14 calendar days from Wednesday 13 November at 00.00h until Tuesday 26 November 2024 at 23.59h (UTC+1) to apply.

Remember to keep your wristband as you will need to enter the code that appears on it to request a refund.

There is no processing fee for the refund of the balance.

No, the wristband is only valid for I Love Reggaeton Tenerife 2024.

No, access for people under the age of 18 is prohibited.