RECOVER THE REMAINING BALANCE OF YOUR WRISTBAND
STEP 1: Locate the identification number of your wristband on the back of it.
STEP 2: Enter the identification number along with your return details by clicking on the following button:
GENERAL CONDITIONS OF CASHLESS SERVICE
In order to increase the security and comfort of the user, the Festival offers cashless technology, an electronic payment system in which users can add money to the chip integrated in the wristband to pay for drinks, food or merchandising on the site. In addition, you will be able to top up online before entering the festival to avoid queues through the official website, or you can also top up online when you are inside the festival through the official website as long as the coverage allows it (using the code reflected on the back of the wristband’s chip).
The cashless wristband is the only method of payment at the festival, including at the hospitality stands and the official festival shop. If attendees wish to pay in cash or with their own bank card, they can do so at the physical ticket machines located throughout the festival site, which will incorporate the amount they wish to top up the attendee’s cashless wristband.
For a limited period of time, promotional cashless recharges, previously announced on the festival’s official website, can be purchased while stocks last. These promotional top-ups will be added to the attendee’s wristband upon presentation of the promotional top-up purchase PDF.
The balance or promotional items will not be exchanged or refunded.
You can request the refund of the remaining balance of your cashless wristband from the Wednesday following the event for a limited period of 14 calendar days from Wednesday 13 November at 00.00h until Tuesday 26 November 2024 at 23.59h (UTC+1) to request it. The website to request the refund will be communicated through social media profiles and will be visible on the Festival’s official website during the refund period. The refund will be made within 15 days of the end of the application period.
The free balance of the promotion is non-refundable.